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In Telecom networks, active monitoring allows testing of specific customer behaviors like placing a phone call to a specific extension, conducting a conference call with large number of participants, navigating a complex IVR menu while accurately measuring the performance results in real-time from the user’s perspective.  On the other hand, Passive Monitoring is acquiring control or data from a telecommunication or data network without disturbing the network being monitored.

  • End-to-end monitoring of complex IP-based contact centers
  • Proactive monitoring for detecting real-time issues 
  • Customized dash-boards from real-time data
  • Quicker resolution of issues through faster troubleshooting.
  • Fully optimize performance and reduce cost per call